Terms & Conditions

These terms and conditions set out the basis on which HexFlo Flexible Packaging (“HexFlo”, “we”, “us”) supplies custom printed flexible packaging to its customers (“you”), and the basis on which you may use this website.

By placing an order with us, or by using this website, you confirm that you accept these terms. If you do not accept them, please do not place an order.

We may update these terms from time to time. The version published on this page at the time you place an order is the version that applies to that order.

• —Goods — the printed pouches, films or other packaging products described in our quotation or order confirmation.
• —Artwork — any print-ready files, images, logos, text or other material you supply to us for reproduction.
• —Order — your instruction to us to supply Goods, whether placed by email, telephone or through this website.
• —Contract — the agreement between you and us formed when we confirm your Order in writing.

Quotations are valid for 30 days from the date of issue unless stated otherwise, and are based on the specification, quantity and artwork you provide at the time of quoting.

Prices are quoted exclusive of VAT and, unless expressly stated, exclusive of delivery. Our minimum order value is £1,000.

If the specification, quantity or artwork changes after quoting, or if raw material or freight costs move materially before your Order is confirmed, we may re-quote. We will always tell you before doing so.

A quotation is an invitation to order, not an offer. A Contract is formed only when we issue a written Order confirmation.

Because Goods are manufactured to your specification and carry your artwork, Orders cannot be cancelled or amended once production has begun. Where cancellation is agreed before production, you remain responsible for costs already incurred, including prepress, materials and tooling.

You are responsible for the accuracy and legality of all Artwork you supply, including barcodes, ingredient declarations, nutritional information, weights, recycling marks and any other regulatory content.

We will issue a digital proof for your approval before printing. Printing proceeds only once you have approved that proof in writing, and your approval is taken as confirmation that the content is correct.

We are not liable for errors present in approved Artwork or proofs, including spelling, colour build, barcode data or regulatory compliance.

Flexible packaging is a manufactured product and reasonable variation is normal. Unless agreed otherwise in writing, the following industry tolerances apply:

• —Delivered quantity: plus or minus 10% of the ordered quantity, charged as delivered.
• —Pouch dimensions: plus or minus 3mm.
• —Colour: a commercially acceptable match to the approved proof. Digital print cannot guarantee an exact match to spot colour references or to previous production runs.
• —Film thickness and seal placement: within the supplier tolerances for the chosen structure.

Variation within these tolerances does not constitute a defect and is not grounds for rejection.

Our standard lead time is 8 to 21 working days from written approval of your proof and receipt of any required payment. Lead times are estimates given in good faith and are not guaranteed unless we have agreed a fixed date in writing.

Delivery takes place when the Goods are unloaded at the address stated in your Order. You are responsible for providing safe and suitable access for delivery.

We may deliver in instalments. Delay to one instalment does not entitle you to cancel the remainder of the Contract.

Unless agreed credit terms apply, payment is due in full before Goods are dispatched. Where we have agreed alternative arrangements — such as payment in three instalments, a 50/50 split, or 60 day terms — those arrangements are subject to a satisfactory credit check and are confirmed in writing.

We may charge interest on overdue sums at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998, together with reasonable recovery costs.

You may not withhold or set off any payment on account of a disputed item without our written agreement.

Risk in the Goods passes to you on delivery. Legal title does not pass until we have received payment in full of all sums owing on your account.

Until title passes you must store the Goods separately, keep them identifiable as our property, and keep them insured.

Please inspect the Goods on delivery. Shortages or visible damage must be noted on the delivery paperwork and reported to us within 3 working days.

Other claims relating to quality or specification must be reported in writing within 14 days of delivery, with samples and photographs, and before the Goods are filled or otherwise put into use.

Where a claim is accepted, our liability is limited, at our option, to replacing the affected Goods or crediting the price paid for them. Goods manufactured to your specification are not returnable for any other reason.

You retain all rights in your Artwork and brand assets. By supplying them you grant us a licence to use, reproduce and store them to the extent required to fulfil your Order, and to show samples of finished work in our portfolio unless you ask us in writing not to.

You confirm that you own or are licensed to use all Artwork you supply, and you indemnify us against any third-party claim arising from our use of it.

All intellectual property in our website, quotations, specifications, tooling and production processes remains ours.

Each party will keep confidential the commercial information disclosed by the other in connection with a Contract, and will use it only for the purpose of performing that Contract. This does not apply to information which is public, independently developed, or required to be disclosed by law.

Nothing in these terms limits our liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for loss of profit, loss of sale or business, loss of contract, loss of goodwill, or any indirect or consequential loss, however arising.

Subject to the paragraph above, our total liability arising out of or in connection with any Contract is limited to the price paid for the Goods giving rise to the claim.

We are not liable for the suitability of the Goods for your product unless you have given us full written details of the product, its shelf life and its fill and storage conditions, and we have confirmed suitability in writing.

We are not liable for delay or failure to perform caused by events outside our reasonable control, including raw material shortages, supplier failure, industrial action, fire, flood, epidemic, transport disruption or the acts of any government. Where such an event continues for more than 60 days, either party may cancel the affected Order without further liability.

This website is provided for information. While we take care to keep it accurate, specifications, images and prices shown here are indicative and do not form part of any Contract unless repeated in a written quotation.

You may not use this website in a way that interferes with its operation or attempts to gain unauthorised access to any part of it, including our internal tools.

We may suspend or cancel an Order if you fail to pay a sum when due, if you fail to approve artwork or accept delivery within a reasonable period, or if you become insolvent. Sums already incurred remain payable.

These terms and any Contract are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them.

Questions about these terms can be sent to sales@hexfloflexibles.com or raised by phone on 077777777.

Registered company name, company number and registered address to be inserted here before publication.